Category Archives: News

Major Service Outage

Our upstream carrier is experiencing a major outage with a core router in their Sydney data centre, affecting services across the country. This outage is affecting our own office and phone system as well, so getting through to us by … READ MORE

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NBN issues in Queensland – 12/07/2017

Dear Valued Customers, We have been advised that there is an issue impacting NBN services in Queensland at the moment, our engineers are working with Telstra to identify the issue and resolve the issue as quickly as possible. Kind Regards … READ MORE

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Queen’s Birthday Public Holiday – 12/6/17

Please be advised that due to the Queen’s Birthday public holiday Monday 12th June 2017 the QTelecom Sales & Admin department will be closed. Technical Support and Customer Care will be operating as per normal between the hours of 0800am … READ MORE

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UPDATED: Mass Service Disruption: Queensland

Dear QTelecom Customers, Due to to the damage caused by Tropical Cyclone Debbie, resumption of normal repair operations and connections in the following areas are not expected to resume until June 6, 2017. We apologise for the inconvenience. Services encompassed … READ MORE

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UPDATED: Mass Service Disruption: NSW

Dear Customers, This disruption has now been extended to May 28. Regards QTelecom Customer Care   Extreme Weather events impact service in the Northern Rivers District and parts of the Mid North Coast and Northern Tablelands Districts of New South … READ MORE

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UPDATED: Further Mass Service Disruption: Queensland

Dear Customers, This disruption has now been extended until May 21. Regards QTelecom Customer care Extreme Weather events impact service in the Wide Bay and Burnett and Southeast Coast Districts and parts of the Central Highlands and Coalfields, Darling Downs … READ MORE

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Mass Service Disruption: Queensland

Dear QTelecom Customers, Due to the damage on telecommunications infrastructure from Tropical Cyclone Debbie a Mass service Disruption has been declared for the impacted areas. Due to this there will be some disruption for new connections and fault handling. QTelecom … READ MORE

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Bunker Down & Stay Safe!

To all our customers, staff, friends and family we ask that you stay safe and hope you come through the other side without too much grief and drama. There’s not a heck of a lot QTelecom can do for you … READ MORE

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Labour Day Public Holiday – 13/03/17

Please be advised that due to the Labour¬†Day public holiday Monday¬†13th March 2017 the QTelecom Sales & Admin department will be closed. Technical Support and Customer Care will be operating as per normal between the hours of 0800am and 10pm … READ MORE

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SECOND UPDATE: Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast

Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland As previously notified on Monday 13 February 2017, normal operations in Innisfail and part of the surrounding North Tropical Coast … READ MORE

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