Severe Weather events impact service in the South East, Upper Derwent Valley, estern, Central Plateau and North West Coast Districts and parts of the Central North, Midlands and East Coast Districts of Tasmania.
QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in the South East, Upper Derwent Valley, Western, Central Plateau and North West Coast Districts and parts of the Central North, Midlands and East Coast Districts of Tasmania on or about Thursday 29 September 2016 through to Friday 30 September 2016.
Due to the effect of damage to the telecommunications network by heavy rainfall, there has been a significant increase in the number of services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.
QTelecom apologises to any affected customers.
Information as to the nature of these severe weather events can be sourced from the Early Warning Network at http://www.ewn.com.au/alerts/. Heavy rainfall, damaging wind and flash flooding are referred to within this site for Thursday 29 September 2016 through to Friday 30 September 2016; all of which were widely reported in the news media after the events.
Based on current information, the resumption date of normal service operations is expected to be 30 October 2016. This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but not limited to, the area starting at Greens Beach heading southwest to Meander then southeast to Buxton Pt on the east coast of Tasmania following the coastline clockwise back to Greens Beach. All suburbs and towns, off shore islands and coastal areas serviced by within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
03 6208 0000 To 03 6298 9999
03 6471 0000 To 03 6475 9999
03 6363 1100 To 03 6368 9999
03 6490 0000 To 03 6498 9999
03 6420 2000 To 03 6458 9999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore QTelecom is notifying customers that normal installation and repair time frames may not be met during the period from 3 October 2016 to 30 October 2016 inclusive (based on estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, QTelecom will be exempt from complying with performance standards during this period.
