Old to new SIM sign-up

Please note that your SIM replacement will be processed 27/06/2018 – please keep your SIM card somewhere safe. Once your service drops from your phone on this day, you will be able to replace the old SIM with the new one.

Click here to view our mobile phone plans, or here to view our mobile broadband plans.

Account Number (required)

Service number (required)

As appears on your bill

SIM Number (required)

ie. It will appear as something similar to 1234 5678 9N - Please enter without the spaces or letters (9 Digits). Information found on the back of your NEW SIM card.

Mobile Phone or Mobile Broadband (required)

Please select if you are replacing the SIM card for a mobile phone service or mobile broadband device

Mobile Plan (required)

Please select your new plan

Mobile Broadband Plan (required)

Please select your new plan

New Mobile Broadband Device Required

Priced at $149. Charge will appear on your next invoice.

Further information (required)

Your SIM replacement will be processed 27/06/2018. You may have certain information (ie. Contacts) saved onto your SIM card so it would be a good idea to save them to your phone to make sure you don't lose any information. If you experience any issues with your activation, please call 1300 794 969 and dial options 1,3,4. For general enquiries or to speak to a customer service representative, please call 1300 794 969 and dial option 4. Select the checkbox to confirm you have read these terms.

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