Dear QTelecom Customers,
Due to the damage on telecommunications infrastructure from Tropical Cyclone Debbie a Mass service Disruption has been declared for the impacted areas. Due to this there will be some disruption for new connections and fault handling.
QTelecom apologises to affected customers.
At this stage resumption of normal operations is expected no earlier than 7 May 2017.
Services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Cungulla following the coastline south past Bowen, Mackay, Sarina and Yeppoon to Port Alma. From Port Alma the area heads southwest to Raglan, west to Oakey Creek, then northwest past Jellinbah, Tieri and Lowestoff to Wolfang. The area turns southwest past the Blair Athol State Forest to the Cudmore National Park, north to Laglan and then northeast to Mount Coolon. From Mount Coolon the area heads north to Dalbeg, northwest to Majors Creek then northeast back to Cungulla. All suburbs and towns, off shore islands and coastal areas serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
07 4720 2000 To 07 4720 9999
07 4862 2000 To 07 4862 2999
07 4752 4000 To 07 4761 4999
07 4884 2000 To 07 4885 8999
07 4780 7000 To 07 4793 3999
07 4898 0000 To 07 4898 6999
07 4816 7000 To 07 4816 7999
07 4912 0000 To 07 4969 9999
07 4835 2000 To 07 4846 9999
07 4981 2000 To 07 4999 4999
We will update you if any further updates become available.
Regards
QTelecom Customer Care
