Severe Weather events impact service in parts of Brisbane and surrounding Southeast Coast District of Queensland.
QTelkecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in part of Brisbane and surrounding Southeast Coast District of Queensland on or about Saturday 14 January 2017 through to Sunday 15 January 2017.
Due to the effect of damage to the telecommunications network by severe thunderstorms, there has been a significant increase in the number of services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.
QTelecom apologises to any affected customers.
Information as to the nature of these severe weather events can be sourced from the Early Warning Network at http://www.ewn.com.au/alerts/. Heavy rain and damaging winds are referred to within this site for Saturday 14 January 2017 through to Sunday 15 January 2017; all of which were widely reported in the news media after the events.
Based on current information, the resumption date of normal service operations is expected to be 12 February 2017. This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but are not limited to, the area starting at Lytton following the coastline south past Wynnum and Cleveland to Victoria Point. From Victoria Point the area heads southwest to Slacks Creek, north to Mackenzie, and west to Salisbury then northwest to Mount Nebo. The area turns northeast to Aspley, south to Spring Hill then northeast back to Lytton. All suburbs and towns, off shore islands and coastal areas serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
07 3000 2700 To 07 3037 8999
07 3510 0000 To 07 3514 9999
07 3055 7000 To 07 3055 9999
07 3550 0000 To 07 3552 9999
07 3109 1000 To 07 3109 7599
07 3620 4300 To 07 3623 1199
07 3131 1000 To 07 3131 9999
07 3633 3100 To 07 3648 1099
07 3179 2100 To 07 3179 2299
07 3666 2100 To 07 3666 2199
07 3207 0000 To 07 3407 8999
07 3710 8100 To 07 3727 7999
07 3421 0000 To 07 3457 8599
07 3801 0000 To 07 3806 5999
07 3479 0000 To 07 3489 2099
07 3820 0000 To 07 3917 9999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore QTelecom is notifying customers that normal installation and repair time frames may not be met during the period from 16 January 2017 to 12 February 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011,QTelecom will be exempt from complying with performance standards during this period.
