Severe Weather events impact service in parts of Melbourne and the surrounding Central District of Victoria.
QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in parts of Melbourne and the surrounding Central District of Victoria on or about Sunday 5 February 2017.
Due to the effect of damage to the telecommunications network by severe thunderstorms, there has been a significant increase in the number of services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.
QTelecom apologises to any affected customers.
Information as to the nature of these severe weather events can be sourced from Weatherzone at www.weatherzone.com.au. Heavy rainfall and flash flooding are referred to within this site for Sunday 5 February 2017; all of which were widely reported in the news media after the events.
Based on current information, the resumption date of normal service operations is expected to be 5 March 2017. This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Kinglake West heading southeast to Kinglake, southwest to Croydon, southeast to Yannathan then west to the Western Port Bay. From Western Port Bay the area follows the coastline past Warneet, Portsea and Mornington to Moondah Beach, east to Langwarrin South then north to Mulgrave. From Mulgrave the area turns northwest to Balaclava, northeast to Balwyn, northwest to Tullamarine then northeast past Coolaroo back to Kinglake West. All suburbs and towns serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
03 5734 8000 To 03 5734 8999
03 8822 8000 To 03 8878 9999
03 5786 1000 To 03 5786 9999
03 8892 5000 To 03 8892 5999
03 5931 0000 To 03 5931 9999
03 9076 4700 To 03 9076 4799
03 5950 0000 To 03 5950 9999
03 9201 3000 To 03 9219 9999
03 5970 0000 To 03 5999 4999
03 9230 2300 To 03 9312 8999
03 8290 1000 To 03 8290 7299
03 9325 3900 To 03 9325 3999
03 8301 7000 To 03 8318 5299
03 9355 0000 To 03 9359 9999
03 8336 6500 To 03 8336 6599
03 9401 0000 To 03 9418 5999
03 8401 0000 To 03 8405 9999
03 9430 0000 To 03 9439 9999
03 8431 0000 To 03 8432 9999
03 9458 6000 To 03 9530 9999
03 8458 5000 To 03 8480 9999
03 9554 0800 To 03 9577 7999
03 8508 5000 To 03 8517 8799
03 9593 7000 To 03 9599 3099
03 8530 3500 To 03 8533 6999
03 9631 9600 To 03 9631 9699
03 8552 3000 To 03 8552 3099
03 9662 7700 To 03 9662 7999
03 8564 0000 To 03 8574 8999
03 9674 3100 To 03 9674 3199
03 8611 6900 To 03 8611 6999
03 9694 6700 To 03 9739 9999
03 8664 8400 To 03 8664 8799
03 9751 3000 To 03 9904 7999
03 8720 0000 To 03 8727 9999
03 9920 0400 To 03 9934 8899
03 8739 4100 To 03 8739 8299
03 9953 1000 To 03 9963 0699
03 8756 0000 To 03 8808 9999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore QTelecom is notifying customers that normal installation and repair time frames may not be met during the period from 8 February 2017 to 5 March 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, QTelecom will be exempt from complying with performance standards during this period.
