Severe Weather events impact service in Mount Isa and surrounding part of the North West District of Queensland.

QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in Mount Isa and surrounding part of the North West District of Queensland on or about Sunday 22 January 2017.

Due to the effect of damage to the telecommunications network by severe thunderstorms, there has been a significant increase in the number of services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

QTelecom apologises to any affected customers.

Information as to the nature of these severe weather events can be sourced from the Early Warning Network at Heavy rainfall is referred to within this site for Sunday 22 January 2017; all of which were reported in the news media after the events.

Based on current information, the resumption date of normal service operations is expected to be 12 February 2017. This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.

Services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Lake Julius heading south to Duchess, west to the Boulia-Mt Isa Hwy (83), north to the Barkly Hwy (A2) then northeast back to Lake Julius. All suburbs and towns serviced by Telstra within these boundaries are encompassed in this exemption.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

07 4437 3000 To 07 4437 3999

07 4769 9000 To 07 4769 9999

07 4740 0000 To 07 4749 9999

As these circumstances were outside of QTelecom’s control, QTelecom is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore QTelecom is notifying customers that normal installation and repair time frames may not be met during the period from 23 January 2017 to 12 February 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, QTelecom will be exempt from complying with performance standards during this period.

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