Severe Weather events impact service in the Southeast Coast District and part of the Wide Bay and Burnett District of Queensland.
QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in the Southeast Coast District and part of the Wide Bay and Burnett District of Queensland on or about Saturday 3 December 2016.
Due to the effect of damage to the telecommunications network by severe thunderstorms, there has been a significant increase in the number of services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.
QTelecom apologises to any affected customers.
Information as to the nature of these severe weather events can be sourced from the Early Warning Network at http://www.ewn.com.au/alerts/. Large hail, heavy rain and destructive winds are referred to within this site for Saturday 3 December 2016; all of which were widely reported in the news media after the events.
Based on current information, the resumption date of normal service operations is expected to be 15 January 2017. This date is indicative only, however, and may be subject to change once the full impact of the severe weather conditions has been assessed. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken. Services encompassed in this exemption are in the area bounded by and including, but are not limited to, the area starting at Teewah Beach following the coastline south past Noosa Heads, Caloundra and Beachmere to Deception Bay. From Deception Bay the area heads south to Chermside, southwest to The Gap then northwest past Mount Nebo to Anduramba. The area turns northeast to Manumbar, southeast to Cooroy then northeast back to Teewah Beach. All suburbs and towns, off shore islands and coastal areas serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
07 3131 0800 To 07 3131 0999
07 3667 6500 To 07 3667 6999
07 3204 3000 To 07 3205 9999
07 3817 6000 To 07 3817 9699
07 3261 0000 To 07 3264 9999
07 3869 8000 To 07 3869 8999
07 3285 0000 To 07 3298 9999
07 3881 0000 To 07 3897 9999
07 3325 0000 To 07 3325 9999
07 5334 9000 To 07 5352 8999
07 3384 0000 To 07 3385 7999
07 5370 1000 To 07 5371 0999
07 3400 3000 To 07 3430 9999
07 5390 0000 To 07 5390 9999
07 3478 4000 To 07 3500 9999
07 5401 2000 To 07 5459 9999
07 3551 3000 To 07 3551 3999
07 5470 0000 To 07 5499 9999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore QTelecom is notifying customers that normal installation and repair time frames may not be met during the period from 5 December 2016 to 15 January 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, QTelecom will be exempt from complying with performance standards during this period.
