Severe Weather events impact service in part of the Brisbane area.
As previously notified on Friday 20 January 2017, normal operations in part of Brisbane were affected by a series of severe weather events on or about Saturday 14 January 2017 through to Sunday 15 January 2017. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to installation and repair activities on a significant number of services. Due to the extent of damage to the network, the impact in the affected region has been greater than initially estimated, and as a consequence of the continued weather effects, the expected recovery date has now been extended to 26 February 2017.
Based on current information, the resumption date of normal service operations is expected to be 26 February 2017. This date is indicative only; customers should anticipate that some further delays may occur. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but are not limited to, the area starting at Aspley heading southeast to Spring Hill, southwest to Indooroopilly, and northwest to Mount Nebo then northeast back to Aspley. All suburbs and towns serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
07 3000 8500 To 07 3037 8999
07 3510 0000 To 07 3514 9999
07 3055 7000 To 07 3055 8999
07 3550 0000 To 07 3552 9999
07 3109 1000 To 07 3109 7599
07 3622 1200 To 07 3622 1299
07 3212 0700 To 07 3266 0299
07 3648 1000 To 07 3648 1099
07 3291 1700 To 07 3309 3699
07 3666 2100 To 07 3666 2199
07 3320 3000 To 07 3377 9999
07 3718 1000 To 07 3725 6399
07 3393 8600 To 07 3407 7699
07 3828 4000 To 07 3878 0899
07 3423 4000 To 07 3423 4099
07 3891 0200 To 07 3896 9899
07 3435 2800 To 07 3435 2899
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011. This means that QTelecom is notifying customers that normal service time frames may not be met during the period of 16 January 2017 to 26 February 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice).
