Severe Weather events impact service in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North Districts and parts of the Lower Eyre Peninsula, Eastern Eyre Peninsula, North West Pastoral, and Flinders Districts of South Australia.
As previously notified around Thursday 5 January 2017 normal operations in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North Districts and parts of the Lower Eyre Peninsula, Eastern Eyre Peninsula, North West Pastoral, and Flinders Districts of South Australia were affected by a series of severe weather events on or about Tuesday 27 December 2016through to Wednesday 28 December 2016. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to installation and repair activities on a significant number of services. Due to the extent of damage to the network, the impact in the affected region has been greater than initially estimated, and as a consequence of the continued weather effects, the expected recovery date has now been extended to 26 February 2017.
Based on current information, the resumption date of normal service operations is expected to be 26 February 2017. This date is indicative only; customers should anticipate that some further delays may occur.
QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but not limited to, the area starting at Point Drummond heading northeast past Yalanda to Yarrah. From Yarrah the area turns southeast to Peterborough, southwest to Canowie Belt, and southeast to Bower then southwest to Wasleys. The area turns southeast to Cambrai, southwest to Callington, southeast to Wellington then south past Meningie to the coast. The area follows the coastline past Victor Harbor, Adelaide and Port Gawler to Port Arthur. From Port Arthur the area then heads northwest to Tickera and follows the coastline past Port Pirie, Port Augusta and Port Lincoln back to Point Drummond. All suburbs and towns, off shore islands and coastal areas serviced by within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
08 7285 0000 To 08 7285 8999
08 8550 0000 To 08 8568 5999
08 7383 0000 To 08 7389 9999
08 8581 1000 To 08 8581 8999
08 7522 4000 To 08 7522 4999
08 8598 1000 To 08 8598 8999
08 8100 0700 To 08 8116 6499
08 8621 1000 To 08 8688 3999
08 8130 0000 To 08 8139 9999
08 8840 0000 To 08 8849 9999
08 8150 1600 To 08 8449 9999
08 8860 5000 To 08 8867 9999
08 8520 0000 To 08 8536 7999
08 8890 0000 To 08 8894 9999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011. This means that QTelecom is notifying customers that normal service time frames may not be met during the period of 26 December 2016 to 26 February 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice).