Severe Weather events impact service in parts of Melbourne and the Central District of Victoria.
As previously notified, normal operations in parts of Melbourne and the Central District of Victoria were affected by a series of severe weather events on or about Monday 12 September 2016 through to Tuesday 13 September 2016. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to installation and repair activities on a significant number of services.
Due to the extent of damage to the network, the impact in the affected region has been greater than initially estimated, and as a consequence of the continued weather effects, the expected recovery date has now been extended to 13 November 2016.
Based on current information, the resumption date of normal service operations is expected to be 13 November 2016. This date is indicative only; customers should anticipate that some further delays may occur. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but not limited to, the area starting at Point Gellibrand following the coastline west and southwest past Williamstown, Werribee South, Geelong and Queenscliff to Urquhart Bluff. From Urquhart Bluff the area heads northeast to Moriac, northwest to Wingeel, and northeast to Bacchus Marsh then north to Carlsruhe. The area then turns southeast to Eden Park, southwest to Somerton, and southeast to Bundoora, southwest to Moonee Ponds then south back to Point Gellibrand. All suburbs, towns, off shore islands and coastal areas serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
03 5221 0000 To 03 5229 9999
03 8734 0000 To 03 8754 9999
03 5240 0000 To 03 5257 3999
03 9200 2800 To 03 9219 7999
03 5272 0000 To 03 5279 9999
03 9230 0200 To 03 9399 9999
03 5420 7000 To 03 5428 8999
03 9449 0000 To 03 9449 9999
03 5483 3000 To 03 5483 4999
03 9460 0000 To 03 9496 9999
03 8290 0000 To 03 8290 0099
03 9644 4400 To 03 9647 6699
03 8301 0000 To 03 8398 9999
03 9680 0000 To 03 9689 9999
03 8467 8000 To 03 8467 9999
03 9731 0000 To 03 9749 9999
03 8614 7000 To 03 8614 7099
03 9922 6000 To 03 9934 5799
03 8645 9800 To 03 8645 9999
03 9953 8000 To 03 9954 8999
03 8671 3900 To 03 8671 3999
03 9971 6000 To 03 9974 9999
03 8698 2800 To 03 8698 2899
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011. This means that QTelecom is notifying customers that normal service time frames may not be met during the period of 13 September 2016 to 13 November 2016 inclusive (based on QTelecom’s estimated recovery schedule correct at the time of publication of this notice).
