Severe Weather events impact service in parts of the Riverina, Central West Slopes and Plains and South West Slopes Districts of New South Wales.
As previously notified, normal operations in parts of the Riverina, Central West Slopes and Plains and South West Slopes Districts of New South Wales were affected by a series of severe weather events on or about Friday 9 September 2016. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to installation and repair activities on a significant number of services.
Due to the extent of damage to the network, the impact in the affected region has been greater than initially estimated, and as a consequence of the continued weather effects, the expected recovery date has now been extended to 13 November 2016.
Based on current information, the resumption date of normal service operations is expected to be 13 November 2016. This date is indicative only; customers should anticipate that some further delays may occur. QTelecom regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.
Services encompassed in this exemption are in the area bounded by and including, but not limited to, the area starting at Burcher heading southeast to Frogmore, south to Rye Park then southwest to Jugiong. From Jugiong the area heads southeast to Wee Jasper, southwest to Tumbarumba then west to Brocklesby, northwest past Daysdale and Bundure to Mabins Well then northeast to Tabbita. The area turns east to Binya, north to Rankins Springs then northeast back to Burcher. All suburbs and towns serviced within these boundaries are encompassed in this exemption.
Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
02 5924 4000 To 02 5942 3999
02 6380 0000 To 02 6391 6999
02 5963 3000 To 02 5976 3999
02 6920 0000 To 02 6991 9999
02 6029 0000 To 02 6052 7999
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011. This means that QTelecom is notifying customers that normal service time frames may not be met during the period of 12 September 2016 to 13 November 2016 inclusive (based on QTelecom’s estimated recovery schedule correct at the time of publication of this notice).
