Dear QTelecom Customers,
Due to to the damage caused by Tropical Cyclone Debbie, resumption of normal repair operations and connections in the following areas are not expected to resume until June 6, 2017.
We apologise for the inconvenience.
Services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Abbot Point following the coastline south past Bowen, Mackay, Sarina and Yeppoon to Port Alma. From Port Alma the area heads southwest to Raglan, west to Oakey Creek, then northwest past Jellinbah, Tieri and Lowestoff to Wolfang. The area turns southwest past the Blair Athol State Forest to the Cudmore National Park, north to Laglan and then northeast to Mount Coolon. From Mount Coolon the area heads north to Dalbeg then northeast back to Abbot Point. All suburbs and towns, off shore islands and coastal areas serviced within these boundaries are encompassed in this exemption.
As these circumstances were outside of QTelecom’s control, QTelecom is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011 This means that QTelecom is notifying customers that normal service time frames may not be met during the period of 27 March 2017 to 4 June 2017 inclusive (based on estimated recovery schedule correct at the time of publication of this notice).
QTelecom Customer Care