Author Archives: QTelecom Support
Telstra technician redeployment impact service in part of Northwest Melbourne.
Dear Customers, QTelecom wishes to advise that due to recent extreme weather events in Tasmania, Telstra has had to redeploy a number of technicians to manage mass service disruptions in that state, as a result some deadlines for service install … READ MORE
Severe Weather events impact service in West, South and East Gippsland Districts of Victoria.
Dear Customers, QTelecom wishes to advise of a current mass service disruption involving in West, South and East Gippsland Districts of Victoria, please see the pdf link below for details of areas impacted and the claim for Customer Service Guarantee … READ MORE
Severe Weather events impact service in the Brisbane and surrounding Southeast Coast of Qld.
Dear Valued Customers, QTelecom is working to manage the significant impact to QTelecom services that has occurred as a result of a series of severe weather events in the Brisbane and Southeast Coast District of Queensland on or about Sunday … READ MORE
Telstra redeployment impact service in parts of the southeast Brisbane area of Queensland.
Dear Valued Customers, Due to the effect of a series of severe weather events which have caused damage to the Telstra telecommunications network throughout widespread areas of New South Wales, there has been a significant increase in the number of … READ MORE
Severe Weather events impact service in Adelaide Metropolitan Area
Dear Valued Customers, QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in the Adelaide Metropolitan region of South Australia on or about Thursday 23 June … READ MORE
Customer Care – Queens Birthday – 13/06/2016
Please be advised that due to the Queens Birthday public holiday our Customer Care department will be closed. Customer Care will be closed Monday 13th June (Queens Birthday Public Holiday). Technical Support will be operating between the hours of 9am … READ MORE
Severe Weather events impact service in part of the North Tropical Coast and Tablelands District, Qld.
Dear Valued Customers, QTelecom is working to manage the significant impact to the Telstra network that has occurred as a result of a series of severe weather events in part of the North Tropical Coast and Tablelands District of Queensland … READ MORE
Customer Care Easter Holidays – 25th-28th March 2016
Please be advised that due to the Easter public holiday period our Customer Care Customer Care department will be closed. Customer Care will be closed Friday 25th March (Good Friday Public Holiday) and Monday 28th March (Easter Monday Public Holiday). … READ MORE
Main Number 1300857863 issues
UPDATE – Resolved 17:07hrs Our apologies again for any inconvenience caused. ============================================== As at 4:17pm we are experiencing an issue with our 1300 number not routing calls correctly. Our technicians are currently investigating and will advise shortly. We do apologize … READ MORE
Severe Weather events impact service in parts of Qld.
Dear Valued Customers, Telstra is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in the Herbert and Lower Burdekin District and parts of the Central Coast-Whitsundays and … READ MORE
