Author Archives: QTelecom Support

  To all QTelecom customers, Furthermore to our previous advice in February and May 2020 about changes to email services, please see the following. As of the August 2020 Billing Period, accounts with Email Forwarders and/or Autoresponders but no other … READ MORE

To all QTelecom customers,   Furthermore to our previous advice in February 2020 about Email storage and quotas, please see the following. As of the July 2020 Billing Period, email accounts exceeding 250 MB in size will be charged as … READ MORE

  To all QTelecom customers, Our email service to clients has unfortunately become problematic. In this day and age, we are constantly dealing with spam attacks, DDOS issues and hacking from international locations. Maintaining our servers and software, and keeping … READ MORE

Our upstream carrier is experiencing a major outage with a core router in their Sydney data centre, affecting services across the country. This outage is affecting our own office and phone system as well, so getting through to us by … READ MORE

Dear Valued Customers, We have been advised that there is an issue impacting NBN services in Queensland at the moment, our engineers are working with Telstra to identify the issue and resolve the issue as quickly as possible. Kind Regards … READ MORE

Please be advised that due to the Queen’s Birthday public holiday Monday 12th June 2017 the QTelecom Sales & Admin department will be closed. Technical Support and Customer Care will be operating as per normal between the hours of 0800am … READ MORE

Dear QTelecom Customers, Due to to the damage caused by Tropical Cyclone Debbie, resumption of normal repair operations and connections in the following areas are not expected to resume until June 6, 2017. We apologise for the inconvenience. Services encompassed … READ MORE

Dear Customers, This disruption has now been extended to May 28. Regards QTelecom Customer Care   Extreme Weather events impact service in the Northern Rivers District and parts of the Mid North Coast and Northern Tablelands Districts of New South … READ MORE

Dear Customers, This disruption has now been extended until May 21. Regards QTelecom Customer care Extreme Weather events impact service in the Wide Bay and Burnett and Southeast Coast Districts and parts of the Central Highlands and Coalfields, Darling Downs … READ MORE

Dear QTelecom Customers, Due to the damage on telecommunications infrastructure from Tropical Cyclone Debbie a Mass service Disruption has been declared for the impacted areas. Due to this there will be some disruption for new connections and fault handling. QTelecom … READ MORE