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NBN issues in Queensland - 12/07/2017

Dear Valued Customers, We have been advised that there is an issue impacting NBN services in Queensland at the moment, our engineers are working with Telstra to identify the issue and resolve the issue as quickly as possible. Kind Regards QTelecom Customer Care[...]
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Queen's Birthday Public Holiday - 12/6/17

Please be advised that due to the Queen's Birthday public holiday Monday 12th June 2017 the QTelecom Sales & Admin department will be closed. Technical Support and Customer Care will be operating as per normal between the hours of 0800am and 10pm AEDST. Outside these hours you can Email Support via our Contact Page which is also monitored for assistance during this public holiday. The[...]
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UPDATED: Mass Service Disruption: Queensland

Dear QTelecom Customers, Due to to the damage caused by Tropical Cyclone Debbie, resumption of normal repair operations and connections in the following areas are not expected to resume until June 6, 2017. We apologise for the inconvenience. Services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Abbot Point following th[...]
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UPDATED: Mass Service Disruption: NSW

Dear Customers, This disruption has now been extended to May 28. Regards QTelecom Customer Care   Extreme Weather events impact service in the Northern Rivers District and parts of the Mid North Coast and Northern Tablelands Districts of New South Wales. Technicians are working to manage the significant impact to services that has occurred as a result of a series of extreme [...]
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UPDATED: Further Mass Service Disruption: Queensland

Dear Customers, This disruption has now been extended until May 21. Regards QTelecom Customer care Extreme Weather events impact service in the Wide Bay and Burnett and Southeast Coast Districts and parts of the Central Highlands and Coalfields, Darling Downs and Granite Belt, and Capricornia Districts of Queensland. QTelecom is working to manage the significant impact to QTelecom s[...]
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Mass Service Disruption: Queensland

Dear QTelecom Customers, Due to the damage on telecommunications infrastructure from Tropical Cyclone Debbie a Mass service Disruption has been declared for the impacted areas. Due to this there will be some disruption for new connections and fault handling. QTelecom apologises to affected customers. At this stage resumption of normal operations is expected no earlier than 7 May 2017. [...]
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Bunker Down & Stay Safe!

To all our customers, staff, friends and family we ask that you stay safe and hope you come through the other side without too much grief and drama. There's not a heck of a lot QTelecom can do for you right now but we're all here for you when you need us. Please Stay Safe. The QTelecom Team[...]
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Labour Day Public Holiday - 13/03/17

Please be advised that due to the Labour Day public holiday Monday 13th March 2017 the QTelecom Sales & Admin department will be closed. Technical Support and Customer Care will be operating as per normal between the hours of 0800am and 10pm AEDST. Outside these hours you can Email Support via our Contact Page which is also monitored for assistance during this public holiday. The Sale[...]
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SECOND UPDATE: Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast

Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland As previously notified on Monday 13 February 2017, normal operations in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland were affected by a series of severe weather events on or about Saturday 7 January 2017 thro[...]
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UPDATE: Severe weather impact: Sydney and surrounding districts

Severe Weather events impact service in Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts. As previously notified on Monday 13 February 2017, normal operations in the Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts of New South Wales were affected by a series of extreme weather events on or[...]
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Severe Weather Impact: Hunter District NSW

Severe Weather events impact service in the Hunter District of New South Wales. Significant impact to services that has occurred as a result of a series of severe weather events in the Hunter district of New South Wales on or about Friday 17 February 2017 through to Saturday 18 February 2017. Due to the effect of damage to the telecommunications network by large hail, heavy rain and damaging[...]
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UPDATE: Severe Weather Impacts: Parts of NSW and QLD

Severe Weather events impact service in the Northern Tablelands District and parts of the Northern Rivers, Mid North Coast, North West Slopes and Plains Districts of New South Wales and part of the Darling Downs and Granite Belt District of Queensland. As previously notified on Thursday 19 January 2017, normal operations in the Northern Tablelands District and parts of the Northern Rivers, Mid [...]
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Severe Weather Impact: McKay and Central Coast Whitsundays

Severe Weather events impact service in Mackay and part of the Central Coast-Whitsundays District of Queensland. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in Mackay and part of the Central Coast-Whitsundays District of Queensland on or about Wednesday 15 February 2017. Due to the effect of damage to the[...]
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UPDATE: Severe Weather events impact service in parts of Brisbane and surrounding districts

Severe Weather events impact service in part of the Brisbane area. As previously notified on Friday 20 January 2017, normal operations in part of Brisbane were affected by a series of severe weather events on or about Saturday 14 January 2017 through to Sunday 15 January 2017. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to install[...]
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Severe weather impact: Sydney and surrounding districts

Severe Weather events impact service in Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in the Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts of New South [...]
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UPDATE: Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast

Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland. As previously notified Thursday 12 January 2017, normal operations in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland were affected by a series of severe weather events on or about Saturday 7 January 2017 throu[...]
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UPDATE: Severe Weather Impacts: Mt Isa and surrounds

Severe Weather events impact service in Mount Isa and surrounding part of the North West District of Queensland. As previously notified, normal operations in Mount Isa and surrounding part of the North West District of Queensland were affected by a series of severe weather events on or about Sunday 22 January 2017. The telecommunications network in these areas have experienced high levels of da[...]
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Severe weather impacts: Melbourne and parts of Victoria

Severe Weather events impact service in parts of Melbourne and the surrounding Central District of Victoria. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in parts of Melbourne and the surrounding Central District of Victoria on or about Sunday 5 February 2017. Due to the effect of damage to the telecommuni[...]
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UPDATE: Severe weather impacts: Adelaide and parts of SA

Severe Weather events impact service in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North Districts and parts of the Lower Eyre Peninsula, Eastern Eyre Peninsula, North West Pastoral, and Flinders Districts of South Australia. As previously notified around Thursday 5 January 2017 normal operations in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North Districts and parts of the Lowe[...]
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SIP/VOIP Network Outage

  This email is to advise of an event that has been added to the QTelecom Service Status system. Type Unscheduled Start Date 31 January, 11:03 +1100 (AEDT), 2017 ETA TBA End Date - Status Current Service SIP/VOIP Network Impact Critical Senior upstream carrier network administrators are currently working to address network conn[...]
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Severe Weather Impacts: Mt Isa and surrounds

Severe Weather events impact service in Mount Isa and surrounding part of the North West District of Queensland. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in Mount Isa and surrounding part of the North West District of Queensland on or about Sunday 22 January 2017. Due to the effect of damage to the tel[...]
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Severe Weather events impact service in parts of Brisbane and surrounding districts

Severe Weather events impact service in parts of Brisbane and surrounding Southeast Coast District of Queensland. QTelkecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in part of Brisbane and surrounding Southeast Coast District of Queensland on or about Saturday 14 January 2017 through to Sunday 15 January 2017. [...]
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Severe Weather Impacts: Parts of NSW and QLD

Severe Weather events impact service in the Northern Rivers, Mid North Coast and Northern Tablelands Districts and part of the North West Slopes and Plains District of New South Wales and parts of the Southeast Coast and Darling Downs and Granite Belt Districts of Queensland. Due to the significant impact to services that has occurred as a result of a series of severe weather events in the Nort[...]
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Weather Impacts Update: Parts of NSW

Severe Weather events impact service in parts of the North West Slopes and Plains, Northern Tablelands and Northern Rivers Districts of New South Wales. As previously notified around Friday 9 December 2016, normal operations in parts of the North West Slopes and Plains, Northern Tablelands and Northern Rivers Districts of New South Wales were affected by a series of severe weather events on or [...]
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Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast

Severe Weather events impact service in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in Innisfail and part of the surrounding North Tropical Coast and Tablelands District of Queensland on or about Saturday 7 Janu[...]
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Severe Weather events impact service in Mackay and part of the Central Coast-Whitsundays

Severe Weather events impact service in Mackay and part of the surrounding Central Coast-Whitsundays District of Queensland. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe weather events in Mackay and part of the surrounding Central Coast-Whitsundays District of Queenslandon or about Tuesday 3 January 2017 through to Wednesda[...]
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Severe weather impacts: Adelaide and parts of SA

Severe Weather events impact service in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North and Yorke Peninsula Districts and parts of the Lower Eyre Peninsula, Eastern Eyre Peninsula, North West Pastoral, and Flinders Districts of South Australia. AS the result of a series of severe weather events in the Adelaide Metropolitan, Mount Lofty Ranges, Mid North and Yorke Peninsula Districts an[...]
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Severe weather: Melbourne and some districts of Victoria

Severe Weather events impact service in Melbourne Metropolitan, Central and North Central Districts and parts of the Northern Country, North East, and West & South Gippsland Districts of Victoria. Severe weather events in Melbourne Metropolitan, Central and North Central Districts and parts of the Northern Country, North East, and West & South Gippsland Districts of Victoria on or about[...]
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2016 Christmas & New Year Support Hours AEST

Over the Christmas & New Years break, our admin and sales office will be operating on reduced hours and staff. The table below will show our operating days & hours. Rest assured that all services will continue to be processed through the workflow system during the holiday period and we will have staff monitoring these queues to ensure quick provisioning. Tech Support Staff will be av[...]
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Service Impacts: Parts of NSW and QLD

Severe Weather events impact service in the Northern Rivers, Mid North Coast and Northern Tablelands Districts and part of the North West Slopes and Plains District of New South Wales and parts of the Southeast Coast and Darling Downs and Granite Belt Districts of Queensland. QTelecom is working to manage the significant impact to services that has occurred as a result of a series of severe wea[...]

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